FAQ

📘 Frequently Asked Questions

1. What is Lume Place?

Lume Place is a curated online boutique specializing in premium, design-driven home lighting. Our collection includes elegant table lamps, sculptural pendants, and ambient floor lighting — all handcrafted with attention to quality, functionality, and aesthetic harmony.

2. How do I place an order?

  1. Browse our lighting collections.
  2. Add your favorite items to the cart.
  3. Proceed to checkout and complete payment.
  4. Receive a confirmation email with tracking info once shipped.

3. Which payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

4. Do you offer free shipping?

  • USA: Free shipping on all orders.
  • International: Rates vary — see our Shipping Policy.

5. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can also track your package via our Track Your Order page.

6. Can I change or cancel my order?

Please contact us within 2 hours of placing your order. After that, we cannot guarantee changes, but we’ll do our best to assist.

7. What is your return/exchange policy?

  • Returns accepted within 14 days of delivery.
  • Items must be unused and in original packaging.
  • Buyer covers return shipping (unless item is defective).
  • Refunds processed within 3–5 business days after inspection.
  • See full Refund Policy.

8. My product arrived damaged or defective. What do I do?

Please contact support@lumeplace.com within 7 days. Include your order number and clear photos of the issue. We’ll provide a replacement or full refund with free return shipping.

9. Do you ship internationally?

Yes, we ship worldwide. Customs fees and duties may apply. See our Shipping Policy for more info.

10. How can I contact customer support?

💡 Still have questions?

We’re here to help you light your world beautifully. Feel free to reach out any time!

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