We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

• All orders will be dispatched within 1-2 business hours, and you will receive your unique track and trace code.
• Shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.

More detailed shipping times:

• Asia - 4-7 Business days
• USA & Canada - 3-7 Business days
• LATAM - 5-9 Business days
• Europe - 4-8 Business days
• Africa - 5-10 Business days

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.

Currently, Free Shipping applies on orders over $100 / €100 / £85.

We exclude countries we cannot ship to, from checking out. This means if you are able to check-out, we can ship to your country.

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order.

You can return a product for any reason within 14-days guaranteed. No questions asked. We do not charge a return fee. The customer only has to bear the return label.

By simply sending us an e-mail at support@lumeplace.com, our support team will then guide you through the return process.

Once we receive your return, we will send your money back on the same day the return package arrives. It may take up to 3-5 business days for the bank to process this.

In some cases, we offer cashback to prevent any hassles with returning the products and to compensate for any dissatisfaction. When the cashback is approved, it will be reflected on your bank account within 3-5 business days. You will receive an e-mail about this.

All our clothes are based on standard sizing, and most of the products come with a tailor-made size chart. We strongly recommend getting 1 size bigger to ensure a better fit.

Our Shoes & Loafers are true to size, but keep in mind that loafers don't have laces, so they need to fit tight. We recommend going up 0.5 size if you normally have half sizes for a better fit.

To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.

Yes, you can contact us via email at support@lumeplace.com or through our contact page! We will be happy to assist you.

We have a broad selection of products and to offer you fair pricing, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.

We currently offer the following trusted payment methods:

• All credit card types
• PayPal
• Klarna
• Afterpay
• Amazon Pay
• ShopPay

We have taken extra measurements to ensure that each checkout is done encrypted and safely.

Yes, we currently have 2 official social media channels:

• Instagram: @lumeplace
• TikTok: @lumeplace